Privacy Policy

Version: privacy-2026-10-20 · Version date: 20 October 2026

1. What we collect

The name of the business, the name of the owner, your phone and your email. The names that you type for the workers and for the staff members, their phone numbers, the language and the voice that were chosen. For every call: the phone that called, the number that was dialled, the time and the number of translated minutes. A record of every change in the account, and who made it. Sign-up and sign-in attempts. Phones that keyed a wrong code or that were refused. The names and the time of last use of API keys. Request logs with the account identifier.

2. What we do not collect

No audio is kept. Nothing of what is said in a translated call is kept — neither as audio nor as text. On a call with the voice assistant on the company line, see the clause "The voice assistant on the company line".

3. Why

To provide the Service, to charge, to maintain safety, to prevent abuse and to comply with obligations under law.

4. Where

Our servers are located in the European Union, and the calls are translated there, in real time. In translated calls we do not record and do not keep what is said: neither the voice nor the words.

5. The voice assistant on the company line

The company's phone line is answered by an automatic voice assistant. We do not record what you say to the voice assistant and do not keep it: neither the voice nor the words. The speech service does not keep them either.

The usage logs of the voice assistant, which may include what was said as text, are kept by the provider of the assistant's language service for up to 30 days, for the purpose of monitoring abuse (such as child sexual abuse material). They are kept for longer only when the law requires it, or when it is needed in order to protect that service or others from harm. These logs are of Telfluent's use of that service as a whole, and we do not attach to them any identifier of yours.

The call is not kept, but the actions are documented: every action that is done in your account through the voice assistant is recorded in the account's log of changes, like every other change in the account: what was done and when. In this way it is always possible to check what was done in the account.

We keep what you give us in order to open the account or to change it, a request that you ask us to pass to a person, and as in every call: the phone that called, the time, the length of the call and the language that you chose.

Nothing of what you say is used for training models: not by us, and not by the speech and language services behind the voice assistant. The telephony provider may use the call records in order to detect fraud.

6. Who works with the information

To provide the Service we work with specialized providers, in these categories: hosting and backups; speech recognition, translation and voice; telephony and text messages; an automatic voice assistant that answers on the company's phone line; email; the hosting and the distribution network of this website; card payments; identity verification of whoever joins the Enterprise plan; and tax invoices. Each provider receives only what is required for its part in the Service.

Some of them process information outside the European Union, including in the United States and in Israel. With regard to some of the information (records of calls and messages, payment transactions, the security data of this website) some of them also act as independent controllers of the information, according to their own privacy policies, for example in order to prevent fraud and to comply with communications and payments laws.

When personal information passes to a provider outside Israel or the European Union, it passes on conditions that the law permits: to a country that has been recognized as giving it adequate protection, or subject to safeguards such as the standard contractual clauses of the European Commission or the data privacy framework between the European Union and the United States (EU-U.S. Data Privacy Framework).

Airwallex is the only provider named in this policy (clause 7). The names of the other providers are not published and are not given on request. The Enterprise data processing agreement lists them by category only: no names, no countries and no numbered list.

7. Card payments

Card payments are processed by Airwallex. The card details are typed directly into Airwallex's systems; we do not see and do not keep the card number. Airwallex and the acquirers it works with act as independent controllers of the payment information, according to their own privacy policies: https://www.airwallex.com/terms/privacy-policy

Airwallex's payment form keeps identification files of its own in the browser for the purpose of preventing fraud.

8. How long the information is kept

The account data, call records and the change log are kept for 18 months and then deleted, until a lawyer of Telfluent approves another period. The rest of the account data is kept as long as the account is open, and to the extent that the billing laws require. Deletion on request is done manually within thirty days. Deletion on request does not apply to what the law requires to be kept, nor to an identity verification record until the time stated in clause 14. After an account is closed, the reference to the saved card (not the card number, which is not kept by us) is kept only until everything the account owes has been paid; then it is deleted by us, and the authority to charge the card is cancelled at Airwallex. A security incident that reaches your information is reported without delay. A new provider category is given 14 days' notice.

9. Your rights

You may ask to inspect the information, to correct it, to delete it or to object to its processing. Contact us: [email protected]

10. The workers' rights

The subscriber is the workers' employer and the controller of their information, except on the Family Caregiver plan: there the account holder answers for the information of the family members and of the caregiver they added. On the Personal plan the account holder is the controller of their own information; the plan is sold in blocks, at least two per purchase, and the blocks do not renew. The personal private number is the only part of the Personal plan that renews, and its renewal can be cancelled. A worker may ask us to remove their phone number.

11. Israeli law

We act in accordance with the Protection of Privacy Law and the regulations under it.

12. No marketing messages

We will not send you marketing messages. Service messages only.

13. The Enterprise plan

The Enterprise plan is governed, in addition to the Terms of Use, by the Enterprise plan contract that is approved at the time of joining it, and in any conflict between it and the Terms of Use the contract prevails. This privacy policy does not repeat clause 19 of the Terms of Use.

14. Identity verification on the Enterprise plan

Whoever approves the Enterprise plan contract on behalf of the organization undergoes identity verification: a photograph of one identity document, a picture of the face, and a comparison between them. This is biometric information, information of special sensitivity. It is collected only with consent, and only for the purposes stated in the appendix to the Enterprise plan. The pictures and the result of the check are deleted 18 months after the last charge of the Enterprise plan on the account; if a chargeback is open at that time, they are deleted after it is closed, and in any event no later than 12 months from its opening, even if the chargeback is still open. After that only a record stays: that the identification passed, when, with which kind of document and from which country, and a digital fingerprint of the deleted file, which does not identify you. The same fingerprint is also written in the details of the organization's first payment and printed on a tax document of the organization's. The servers on which they are kept are located in the European Union.

15. Arm managers

On the Enterprise plan, the phone of the arm managers that the organization appoints, and their sign-ins, are kept. An arm manager sees the calls of their own arm, including the phone numbers that called, and its workers. The organization is the controller of this information.

16. A private number

When someone calls a private number, the following are kept as in every call: the phone that called, the number that was dialled, the time and the number of minutes. Here too nothing of what is said is kept. Whoever rented the number is the controller of the information of whoever calls it.

17. Updates to your systems

If you added an update address, we send to it, according to your instruction and only the types of updates that you chose for it, identifiers of calls and of workers and the balance of minutes. We do not send to it audio, the content of a call or payment details. From the moment the information is sent to your address, it is your responsibility.

18. An email address through a link

In a call with the voice assistant it is possible to ask for a link in a text message to the phone from which one is calling, in order to type an email address in it. The phone, the time, the address that was typed and the attempts are kept. The link is valid for a short time and for one use.

19. The notice of automatic translation and pressing 1

At the start of a call every worker hears in their own language that the call is translated automatically, and is asked to press 1. When a press of theirs is received by us, the following are kept: the worker, the time, the language in which they heard the notice and the recording that was played to them. On a private number, and on one phone that serves the employer and the worker beside him, where it has not been determined who the worker is, the notice is played in every call, and a press that was received is registered to the call, with the caller's phone if known, the time, the language and the recording that was played. On every other line an unidentified caller does not pass through. Another caller who has not yet been identified does not pass on any other line: only on a private number or on the shared in-person phone is the notice played and the press recorded. This is evidence that the notice was heard and confirmed. Nothing of what is said in the call is kept.

20. The binding version

The Hebrew version of this policy is the binding version. The versions in the other languages are a translation for your convenience only.

21. Who holds the data

The information in this policy is kept at Telfluent LTD, company number 517416798, which is the party to the agreement (clause 24 of the Terms of Use). If you approved an earlier version, the information passed to it with the agreement, and it is responsible for it from the day of the transfer. This policy applies to it as it is, and it is used only for the same purposes.