How it works
Three steps
- Open an account and get a six-digit code.
- Your worker calls once, keys the code and picks his language. From then on his phone is recognised.
- Talk. After each sentence the other person hears it in their language.
Who is recognised
Your phone is recognised from the moment you open the account. A worker's phone is recognised after it keyed the code once.
The notice on the first call
At the start of a call the worker hears, in his own language, that this is automated translation, not a professional interpreter, and is asked to press 1. Until he presses, the notice repeats on each of his calls; the call is never blocked.
On a shared phone and on a private number the notice plays on every call, and the press of 1 is recorded for that call.
09-376-1100
A worker who calls reaches you. You reach a worker by his short number, two digits (a list of more than 90 workers also has three-digit numbers; there, end a two-digit number with the pound key, or the call connects 6 seconds after the second digit). Whoever takes the call presses 1 to accept.
The service may mishear specialist words. Check important instructions with the other speaker.
A pause inside a long sentence can make the interpreting split it. If a word or number sounds missing, say the whole thought again.
What is charged
Only interpreted time counts. The code, the notice and a refusal cost nothing. A call we could not interpret at all costs nothing.
What is kept
Nothing of what was said. The ledger keeps only who called, through which number, when, and for how many minutes.
Where
Our servers, and the interpretation of calls, are in the European Union.
You speak Hebrew, English, Russian, Arabic or French on the call and hear your worker in it, with every worker language on this site. A family member who speaks one of the five reaches the caregiver in any worker language. The emails, the text messages and the phone assistant are in the account owner's language.
Each worker phone takes a seat on the plan. You can remove a phone and change the code at any time.
A worker can call 09-376-1076 on his own, at the clinic or the bank, on your minutes. You can switch that off.
How it works: Enterprise
₪1.20 a minute
Monthly minimum: ₪599. Each month you pay ₪599 or what you really used, whichever is higher
Amounts are before VAT. VAT is added at each charge.
An arm for each site
- Open an arm for each site or crew: an arm is one person on your side, with his own phone and his own list of workers.
- You add an arm on the website with its phone number. It calls once and keys a code texted to it, and that is all.
- A join code for each arm, with no limit on arms
- Worker phones: no limit
Workers join with a call
- A worker joins in one call: he calls 09-376-1076, keys his arm's code and picks a language.
- A worker who calls 09-376-1100 reaches his own arm directly, with no menu. The arm reaches each of its workers by his short number: two digits, and three from the 91st worker of the list. In such a list, end a two-digit number with the pound key, or the call connects 6 seconds after the second digit.
- Each worker belongs to one arm. You can move him to another arm, where he gets a new short number.
Budget control
- The whole organization has one balance of minutes, and the calls of every arm come off it.
- You can give each arm a monthly allocation. Soft, the default: once it is used up, calls go on while the organization's balance has minutes, and you see that the arm is over. Hard: once it is used up, the arm's own calls and its workers' own calls stop until the plan's next month starts.
- An allocation never stops a worker calling his own arm.
- A worker's own calls on 09-376-1076, at the clinic or the bank, stay off until you open them: for every arm, for one arm or for one worker. You can also give a worker a monthly allocation for them, one by one or for all the workers of an arm.
- You set the longest a call may run for the whole organization, and each arm can have its own.
- It all sits in one account on the website: arms, workers, allocations, and each arm's minutes this month.
Joining
- You set the plan up on the website, from your account, or by phone with our voice assistant.
How it works: Safety training bodies
Amounts are before VAT. VAT is added at each charge.
- Both modes are the Enterprise plan unchanged: a monthly minimum of 599 ₪ in minutes, 1.20 ₪ a minute before VAT, a quota model, and business prices before VAT; plus this appendix.
- The appendix is a separate recurring charge, in addition to the Enterprise plan's charge. Its price is 399 ₪ a month before VAT, or the price of the price version in force at the purchase or the renewal.
- An arm per training: instructor, place, date.
On closing the training a daily documentation package is handed over: logs by worker number (not by identity number), the joining contents and the answers as they were recorded. The package is kept 18 months and then deleted.
An optional comprehension questionnaire: questions and answers. Its translation is checked by a person before use, not in real time. Without that check the questionnaire is not played.
Cancelling the appendix is cancelling its renewal only. There is no refund for a period that was paid, whether or not the appendix's services were used.
At the end of the paid period the account returns to plain Enterprise: the minutes are kept; every special ability, setting and model of the occupational hygiene training appendix ends.
How it works: Family Caregiver
A consumer plan: sold as blocks; it does not renew.
₪120VAT included
85 minutes
- The plan is sold in blocks. A block is 42.5 minutes. Every purchase is of at least two blocks (85 minutes).
- The caregiver joins by a call to the Service's number and by keying the account's code.
- A family member who calls the Service's number reaches the caregiver directly, with no choosing.
The caregiver calls the Service's number, hears the names of the family members, and chooses whom to call.
The account has up to 6 family members, and the account owner is one of them.
Each side speaks and hears in its own language.
The Service is automatic translation, not a professional interpreter.
Every purchase is a purchase of its own: not a subscription, with no automatic renewal and no recurring charge.
The plan is not intended for emergencies and not for medical use.
An opened block is not refunded. For an unopened block a refund may be requested within 14 days of the moment of purchase, to the minute, after we have verified the requester's intention and everything is clear. After the 14 days there is no refund for anything.
How it works: Personal
Personal is sold to private persons only.
₪120VAT included
85 minutes
- Every order is a minimum order of 2 blocks (85 minutes). The price: 120 ₪ per order including VAT. Each further block: 60 ₪ including VAT.
- An order has one clock: 48 days from the moment of purchase, for all of its blocks together.
- Every call of the account comes off the blocks, on each of the service numbers and on the private personal number.
Every order is a purchase of its own: not a subscription, with no automatic renewal and no recurring charge.
Minutes not used by the end of the 48 days lapse.
For a block that was not opened, money back may be asked for within 14 days of the moment of purchase, to the minute, after we have verified the requester's intention and everything is clear. An opened block is not refunded.