Family Caregiver plan appendix

Version: family-2026-10-20 · Version date: 20 October 2026

1. What this appendix is

1.1 This appendix applies to the "Family Caregiver" plan (Family Caregiver). It is in addition to the Terms of Use. In any conflict between them in the matter of this plan, this appendix prevails.

1.2 The plan is sold to a family. The subscriber is whoever bought it and opened the account ("the account owner"), even when that person is not a business. On this plan the following of the Terms of Use do not apply: clause 2 ("businesses only"); the sentence in clause 1 by which the subscriber is the business that opened the account; and clause 13 ("Your workers"), in whose place clause 3.5 here applies. Clause 23 of the Terms of Use applies as clause 6 here says, without the sentence about one phone that serves the employer and the worker beside him.

1.3 The plan is a plan in its own right. It is not part of the Enterprise plan, and the Enterprise plan contract does not apply to it.

2. The plan and the price

2.1 The plan is sold in blocks. A block is 42.5 minutes. Every purchase is of at least two blocks (85 minutes). The price: 120 ₪ per order including VAT. Each further block: 60 ₪ including VAT. VAT is included in the price and is not added on top (net 101.69 ₪ and VAT 18.31 ₪ at the rate of 18%; on a change of the VAT rate, according to the rate on the day of the charge, and the amount paid does not change).

2.2 The minutes are shared by everyone on the account. A call between a family member and the caregiver comes off these minutes, whether the family member started it or the caregiver started it.

2.3 Every purchase is a purchase of its own: not a subscription, with no automatic renewal and no recurring charge. The engine does not charge the card for blocks unless the account owner bought them on the purchase page. This plan has no paid extra minutes, and nothing more is charged to the card. When the minutes run out, calls are not taken until more blocks are bought. To buy more blocks, the account owner (the person who bought the plan) goes to telfluent.co.il, or calls our phone assistant at 08-376-2600. Unused blocks do not carry over to another purchase.

2.4 Each purchase has one clock: 48 days from the moment of purchase, for all of its blocks together. Minutes that were not used by the end of the 48 days expire.

2.5 There is no private number on this plan.

3. Who is on the account

3.1 The account has up to 6 family members, and the account owner is one of them. The account owner cannot be removed from the account.

3.2 The account has exactly one caregiver. The caregiver joins by a call to the Service's number and by keying the account's code. When there is already a caregiver, an additional caregiver does not join.

3.3 In every purchase period at most the following are possible: 2 replacements of the caregiver (a new caregiver who joins after the first caregiver), and 6 changes in the family members (removal of a family member, or replacement of that member's phone). Adding a family member to a free place is not a change. Beyond the limit, the change is not made until the next purchase, and the account owner receives a notice of this.

3.4 The account owner manages the account: adds and removes family members, sets the language of each one, and removes or replaces the caregiver. The family members do not sign in to the website. A family member can set their own language only, in a call with the voice assistant, after proving their phone with a code that was sent to it in a message.

3.5 The account owner is responsible for the family members and for the caregiver whom the account owner brought into the account, and for every use of the Service by their phones, and is responsible for their data. The account owner informs them that the calls are translated automatically.

4. Who reaches whom

4.1 A family member who calls the Service's number reaches the caregiver directly, with no choosing. When there is not yet a caregiver on the account, the call does not connect.

4.2 The caregiver calls the Service's number, hears the names of the family members, and chooses whom to call.

4.3 The number for a face-to-face call is open on this plan as on the other plans.

5. The languages

5.1 Each side speaks and hears in its own language. A family member's language is one of these: Hebrew, English, Russian, Arabic or French. The caregiver's language is the language the caregiver chose on joining.

5.2 A family member in a language other than Hebrew speaks in the call in their own language only when the Service has opened the language pair of that member and of the caregiver. Until then a call between them does not connect, in both directions, and is not charged.

6. Automatic translation and pressing 1

6.1 The Service is automatic translation, not a professional interpreter. At the start of a call everyone, a family member and the caregiver as well, hears a notice about this in their own language, and is asked to press 1 to confirm that they understood.

6.2 A press that was received by us is kept for each person separately, with that person's phone, the time, the language in which they heard the notice and the recording that was played to them. Until that person's press is received, the notice repeats at the start of each of their calls; the call is not blocked, and the translation continues before the press as well. This is clause 23 of the Terms of Use, which applies here to every family member and to the caregiver.

7. Not for emergencies and not for medical use

7.1 The plan is not intended for emergencies and not for medical use. It is not a medical service and not a nursing care service. In an emergency dial 100, 101 or 102.

7.2 Everything important, and especially a matter of health, medicines or care, you verify yourselves in another way, and do not rely on the translation alone (clause 4 of the Terms of Use).

8. Payment, cancellation and money

8.1 There is no renewal to cancel. The blocks that were bought stay until the end of their validity. An open debt does not prevent closing the account.

8.2 An opened block is not refunded. For an unopened block a refund may be requested within 14 days of the moment of purchase, to the minute, after we have verified the requester's intention and everything is clear. After the 14 days there is no refund for anything.

8.3 A purchase cancelled within 14 days of the moment of purchase, to the minute, is refunded in full for blocks that were not opened, after we have verified the intention. An opened block is not refunded.

8.4 The plan is not exchanged for another plan, and another plan is not exchanged for it. Another plan needs another account.

9. The binding version

9.1 The Hebrew version of this appendix is the binding version. The versions in the other languages are a translation for your convenience only.

10. The party to the appendix

10.1 This appendix is with Telfluent LTD, company number 517416798, as the Terms of Use (clause 24). An appendix accepted in a previous version passed to Telfluent LTD together with the Terms of Use, on the same terms. The authorization to charge the saved card passed to it, and the minutes you have already bought remain yours. This transfer is not a change of terms.