Terms of Use

Version: 2026-10-20 · Version date: 20 October 2026

1. The parties

This agreement is between Telfluent LTD, company number 517416798 ("the Service"), and the subscriber. The subscriber is the business that opened the account, not the worker.

2. Who the Service is for

The Service is provided to businesses only, except consumer plans (Family Caregiver and Personal): those are sold as blocks, at least two per purchase, and they do not renew. Each business plan is sold for its own period: a day or a month, as shown on the prices page at the time of purchase, or as set in the Enterprise plan contract.

3. What the Service is

Telfluent translates phone calls automatically and in real time. It is a communication tool. It is not a certified translation, it is not intended for legal or medical matters, and it is not intended for emergencies. In an emergency dial 100, 101 or 102.

4. You verify everything important

Everything important — safety, wages, a medical matter — you verify yourselves in another way, and by asking the other party back. Do not rely on the translation alone.

5. Payment, VAT and documents

A business plan is charged in advance for its period, and renews automatically at the end of each period on the card that was saved at the first payment, until the renewal is cancelled. A daily plan renews every day, and is charged every day. Consumer plans (Family Caregiver and Personal) are sold as blocks, at least two per purchase, do not renew, and are not charged again by the engine. The only ongoing charge a consumer has is a private number, and it can be cancelled. The prices of the business plans do not include VAT; the VAT is added at the time of payment. The prices of the consumer plans (Family Caregiver, Personal and the personal private number of Personal) include VAT, and the VAT is not added to them. For every charge a tax invoice/receipt is issued and sent to the account's email address.

6. Minutes

A plan's minutes belong to its period. Minutes that were not used do not pass to the next period. When the minutes run out, calls are not accepted until the renewal.

6A. Minutes are not money

A minute is a right to use the Service, not money. Minutes have no monetary value. They are not returned in money, not transferred to another account and not sold.

7. A call that was not translated

A call that we did not manage to translate at all costs nothing.

8. Cancellation

On a business plan the renewal may be cancelled at any time, as long as there is no unpaid charge on the account. After the cancellation the plan continues until the end of the period that was paid, including the minutes remaining in it, and does not renew. There is no refund for a period that was paid, even if the minutes were not used. Consumer plans have no renewal to cancel: an opened block is not refunded; for an unopened block a refund may be requested within 14 days of the moment of purchase, to the minute, after we have verified the requester's intention and everything is clear; after the 14 days there is no refund for anything. The refund is made under the plan's appendix.

8A. Money that came back anyway

If money of a charge nevertheless returns to you, for any reason, the minutes that this charge bought come off the balance, not more than what remains in it, and the renewal stops. This is not a right to a refund.

9. A failed charge

If a charge fails we will try to charge again over the following days, and the Service continues in the meantime for a short time. If the payment is not settled, the account will be suspended and calls will not be accepted until it is settled. A renewal that was paid late covers the period that has passed, and the current period is charged immediately after it.

10. Chargeback

If a chargeback on a charge of ours is filed with the credit card company or with the bank, the account will be frozen immediately and calls will not be accepted. We will give the credit card company the record of the consent to the terms, of the card verification and of the use of the Service. For clarification and settlement: [email protected]

11. The code

The six-digit code belongs to you, and it is your responsibility to keep it. Every phone that joins with the code uses your minutes. You can remove a phone and replace the code at any moment.

12. Lawful use

The Service is intended for lawful use only. It must not be used for harassment, and minutes must not be sold or transferred to others.

13. Your workers

You inform your workers that the calls are translated automatically. As their employers, you are responsible for their information.

14. Liability

The Service's liability is limited to the amount you paid in the 12 months that preceded the event. The Service is not responsible for decisions that were made on the basis of a translation.

15. Changes to prices and terms

We may change the prices and the terms. A change applies from the start of the first subscription period that begins at least 14 days after a notice we send by email to the account's address; a period that begins earlier than that stays at the previous price and terms, and the change waits for the period after it. On the day of the first charge under the new terms a further notice is sent by email. The period that was paid continues on the terms and at the price at which it was paid. Renewal of the subscription after the notice constitutes consent to the change. Whoever does not agree can cancel before the renewal.

16. Ending the Service on our side

We may decline to renew a subscription, by a notice by email. In such a case the period that was paid continues until its end.

17. Law and jurisdiction

Israeli law applies to this agreement. Jurisdiction lies with the courts in Tel Aviv.

18. The binding version

The Hebrew version is the binding version. The versions in the other languages are a translation for your convenience only.

19. The Enterprise plan

The Enterprise plan is governed, in addition to these terms, by the Enterprise plan contract that is approved at the time of joining it, and in any conflict between it and these terms the contract prevails.

20. A private number

Renting a private number, on the Temp workers plan, as an add-on to the Enterprise plan, or as the personal private number of Personal, is also subject to the private number appendix, which is approved at the time of purchase. The personal private number of Personal is also governed by the Personal appendix. In any conflict between an appendix and these terms, the appendix prevails.

21. Connecting to your systems

The account can be connected to your systems with keys and with update addresses (webhooks). A key is like the code: yours to keep, and every action done with it is your action. An update address that you add receives from us only the types of updates that you chose for it, according to your instruction; from the moment it is sent, the information is your responsibility. A practice key checks only the structure of the request: its answers are not real, and it changes nothing in the account. The number of keys and of addresses per account is limited.

22. The service status page

The service status page shows a general estimate only. It is not a commitment to availability, and it does not grant a right to compensation or to a refund.

23. Automatic translation and pressing 1

The Service is automatic translation, not a professional interpreter. At the start of a call every worker hears a notice about this in their own language, and is asked to press 1 to confirm that they understood. A press that was received by us is kept for each worker, with the language in which they heard the notice and with the recording that was played to them. Until a press by the worker is received, the notice repeats at the start of each of their calls; the call is not blocked, and the translation continues before the press as well. On a private number, and on one phone that serves the employer and the worker beside him, where it has not been determined who the worker is, the notice is played in every call, and a press that was received is registered to the call, with the caller's phone if known, time, language and the recording that was played. On every other line an unidentified caller does not pass through. Another caller who has not yet been identified does not pass on any other line: only on a private number or on the shared in-person phone is the notice played and the press recorded.

24. The party to the agreement

This agreement is with Telfluent LTD, company number 517416798 (clause 1). If you approved an earlier version of these terms, your agreement passed to Telfluent LTD under clause 24 of that version, on the same terms, and Telfluent LTD is responsible towards you for all the obligations under it, including those that arose before the transfer, among them the minutes you have already bought. The authorization to charge the saved card passed to it. Documents that were issued before the transfer remain as they were issued. Your rights do not change: the renewal may be cancelled at any time, as always (clause 8), and there is no refund. This transfer is not a change of terms under clause 15.