Appendix to the Enterprise plan: identity verification

Version: identity-appendix-2026-10-18 · Version date: 18 October 2026

1. Identity verification is a condition for joining the Enterprise plan. Whoever approves the Enterprise plan contract on behalf of the organization undergoes it before the purchase of the plan begins. Without a verification that passed it is not possible to join the plan. The same verification is also required when the account owner changes the phone or the email used to sign in to the account. The verification is not connected to the means of payment.

2. The verification takes less than a minute and is usually done on the phone: one identity document (identity card, passport or driving licence) and a live face match. It is a verification of the person who approves the contract, not a check of the business.

3. The verification itself is carried out by an identity verification service, on a secure page of its own. On a phone, our page sends you to it. On a computer, our page shows a QR code to scan with the phone, and also a link to go on on the computer. During the verification our page waits, and once the verification has passed it moves on by itself. We read the result ourselves from the verification service.

4. The result of the verification is kept by Telfluent only. It is deleted from the verification service once it has been kept by us, except a copy left there for a manual check of ours, which we delete by hand or after a number of days we set.

5. The result associates the account and its contract with the person who opened it. We may use it as evidence if a charge is disputed, and in any financial dispute and in any dispute about who signed, who the account owner is or which terms were approved, and may give it for that purpose to the card acquirer, to the card company and to the bank that issued the card. This is a right of ours, not an obligation.

6. We also keep the pictures and the result of the verification in order to detect misuse of a growing platform: fraud, reselling, harassment and any other malicious use. For that purpose they are used only in legal proceedings, including proceedings we bring, and are opened only by a manual action.

7. The pictures and the result of the check are deleted 18 months after the last charge of the Enterprise plan on the account. If a chargeback is open at that time, they are deleted after it is closed, and in any event no later than 12 months from its opening, even if the chargeback is still open. After that there remains only a record that the verification passed, when, with which type of document and from which country, and a digital fingerprint of the file that was deleted, which does not identify the person. A check that did not pass or that was not completed: the pictures and the result are not kept by us, and are deleted from the verification service. There remains only a record that the check did not pass or was not completed, when, and for which general reason.

8. Before the verification a consent text is shown, and whoever undergoes the verification approves it. The consent text, as it was shown and approved, is part of this appendix.

9. The Hebrew version of this appendix is the binding version. The versions in the other languages are a translation for your convenience only.

10. The verification result is kept and deleted by Telfluent LTD, company number 517416798, exactly as in clause 7. The legal basis for keeping it and for its transfer to the company is the signer's consent given before the verification, for the purposes in this appendix only. Without consent there is no verification and no transfer.