Extra minutes past the plan appendix

Version: extra-minutes-2026-10-20 · Version date: 20 October 2026

1. What this appendix is

1.1 This appendix applies to an account owner on the Site, Business and Fleet plans who switches on "extra minutes past the plan". The appendix is in addition to the Terms of Use. In any conflict between them in the matter of the extra minutes, this appendix prevails. This appendix is with Telfluent LTD, company number 517416798, as the Terms of Use are (clause 24). Consumer plans (Family Caregiver and Personal) are sold as blocks and have no paid extra minutes (each plan's appendix).

1.2 As long as the extra minutes are switched off, clause 6 of the Terms of Use applies as it is: when the minutes run out, calls are not accepted until the renewal.

2. Switching on

2.1 Only the account owner may switch the extra minutes on or switch them off, in the dashboard or in a call with the voice assistant after pressing 1. Switching on is consent to this appendix; its version and its exact content are kept with the consent.

2.2 Switching on requires an account that is not frozen and that has no unpaid charge, and a saved card that can be charged usage charges. Where the card has no such consent, the cardholder approves it on the secure payment page, and the extra minutes are switched on only after the payment processor has confirmed the consent. This consent serves for the extra minutes only: the renewal of the plan is never charged under it. Where the card has no consent for renewals, the page asks for a second approval, for the plan's renewals. Without the second approval the extra minutes work, and the renewal charge is made as with every card that has no consent for renewals: we will ask you to update the card.

3. The price and the charge

3.1 When the extra minutes are switched on, the calls continue after the plan's minutes run out as well. Every second past the plan's minutes is charged at the price shown at the time of switching on, before VAT. The VAT is added at the charge.

3.2 There is no accumulation, there is no balance and there is no passing to the next period. At the renewal, the new minutes of the plan are used first.

3.3 The extra use is registered as a debt immediately, and is charged to the saved card together with the usage charges between the renewals: when the amount reaches the charge threshold, or when the oldest use that was not charged is a week old; an amount smaller than the minimum charge is charged at the renewal.

3.4 The account has a debt ceiling. When the debt reaches it, further calls are not accepted until the charge is paid.

3.5 A new price for the extra minutes applies to whoever has already switched them on only like a change of a plan's price: we will give notice by email, and the new price will apply from the first renewal that falls at least 14 days after the notice. Until then the price that was agreed at the switching on applies.

4. Switching off, cancellation and closing

4.1 Switching off applies immediately: the calls stop when the plan's minutes run out. What was used until then remains to be paid.

4.2 As long as there is unpaid extra use on the account, it is not possible to cancel the renewal or to close the account. On a request to cancel, the use that was not charged is first charged to the saved card.

4.3 When the plan ends, or when the account is closed, the extra minutes are switched off. A plan that is purchased afterwards begins with them switched off.

4.4 There is no refund for extra minutes that were used.